The quality of the WiFi connection can be affected by: What you see in your video screen if: Your connection is unstable When you or another user are experiencing an unstable connection, StarLeaf will adjust the video quality to provide the best call or meeting experience possible. If you have a poor or unstable WiFi connection then this can lead to frozen video, or ongoing poor video quality. Problems with video quality may indicate: For more information on packet loss and how to solve it, see Identifying causes of packet loss in StarLeaf calls. StarLeaf will attempt to correct the packet loss by temporarily reducing the video quality of the call.
This is called packet loss, and when StarLeaf detects this happening, the following message is displayed: If your internet connection is congested with other activities (such as streaming video, or downloading large files), this can cause some of the data needed to maintain a video call to be lost. Poor connection can make the video look pixelated and your audio distorted: Issues with video and audio quality could mean that your internet connection is not stable. Select a topic below to learn more about an issue:
